Chapter 5 - Applying Organizational Savvy

Jane S. Jensen
Deborah M. Christensen

Chapter 5 addresses key initiatives that influence administrator and physician decisions and presents several strategies that ONNs can use to demonstrate the value-added services of a strong navigation program. The chapter concludes with an exemplar of how organizational savvy (influencing change by understanding organizational behavior) was used to grow and sustain an oncology navigation service.

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